--Telephone & Voicemail Systems--

As an Authorized Expanets Service Provider, Fairfield County Communications specializes in the Avaya product line. We recognize the importance of handling each and every call in an efficient and professional manner. The most popular systems are described briefly below:

Partner ACS

This full-featured system is designed to be flexible, assuring that all of your business needs are met. It is designed specifically with small businesses in mind. It provides powerful, easy-to-use features "on demand". It can be installed with a full array of telephone sets to choose from. Standard features available with the Partner ACS include Built-in speakerphones, Intercom, Conference (up to five parties), Hold, Transfer, Message Waiting Notification, Display telephones, Language choice, Internal Call Forwarding and more. The Partner ACS transparently integrates Caller ID and allows for previewing incoming caller name or number identification. It's design, allows for interconnection of all standard analog devices, i.e. modems, fax machines, credit card readers.

Partner Voicemail Solutions

When used as a tool, voicemail systems are designed to increase your accessibility, allowing your company to operate more effectively. This system is available in various "sizes", providing an affordable answer to becoming an efficient organization.

Merlin Magix

This feature-rich system sets the standard for business communications. The system delivers powerful features, allowing you to manage your business, instead of your business tools. This system allows for full feature integration, supporting all voice, data and internet connectivity. It's robust functionality supports the advanced capabilities of today's network environment. For example, in addition to the feature-rich attributes of its predecessors, the Merlin Magix also supports multi-site networking, wireless communications, messaging Computer Telephony Integration and several customer care solutions. This powerful PBX, with its evolutionary design, leads the industry and will continue to support convergence as it evolves.

Merlin Messaging

This voicemail system offers it's owners reliability, productivity and cost effective solutions to many business problems. As a business solution, it provides such features as Automated Attendant, Call Answer, Directory and VoiceMail services that integrate seamlessly with the Magix system. When implemented properly, Merlin Messaging can improve customer service, enhance employee productivity and lower costs, thereby increasing your revenues.

Definity

The Definity Business Communications System is a flexible solution to any of your communications requirements. This system supports voice, data and video communications by connecting the public telephone switched network via Ground Start or Loop Start Trunks, Direct Inward Dialing, Integrated Systems Digital Network (ISDN) or Centralized Automatic Message Accounting (CAMA) trunks. More importantly, the Definity BCS supports Internet Protocol (IP), so separate sites can share resources and capabilities, creating an enterprise-like network. All of this functionality and flexibility results in a reduction of costs. Large business customers can take full advantage of their ability to make call handling more efficient, manage Automated Attendant and Voicemail capabilities, simplify System Administration, improve system security and choose from a full line of digital telephones.

In addition to the popular systems detailed above, the following are also supported: